Privacy Policy

TrendPorter respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how TrendPorter collects, holds, uses and discloses personal information through its pre-launch website and associated enquiries and expressions of interest.

TrendPorter is currently in pre-launch development.

This Privacy Policy will be reviewed and expanded as TrendPorter’s services develop, including before the live marketplace begins processing customer orders and payments or collecting operational driver information.

We aim to manage personal information consistently with applicable Australian privacy law and the principles of responsible and transparent data handling.

The OAIC recommends that privacy policies clearly explain the information collected, how it is collected and held, its purposes, access/correction processes, complaints and relevant overseas disclosures.

Through the current pre-launch Website, we may collect information that you voluntarily provide to us, including:

• your name;
• email address;
• telephone number, where requested;
• postcode or general location;
• favourite or suggested fashion retailers;
• information submitted through customer waitlist forms;
• interest in TrendPorter testing or pilot participation;
• retailer/business name and business contact details;
• retailer partnership enquiries;
• driver expressions of interest;
• preferred driving areas or availability;
• vehicle information, where requested; and
• information contained in messages or enquiries you send us.

We may also automatically receive limited technical information associated with use of the Website, such as device or browser information, IP address, general Website usage information and information collected through cookies or similar technologies where these are used.

Information we are not currently seeking through this Website

At the pre-launch stage, the public Website is not intended to collect customer payment card details, customer delivery addresses, driver banking details, driver’s licence information or live driver GPS/location tracking information.

If TrendPorter begins collecting these or other categories of information as the platform develops, this Privacy Policy and relevant collection notices will be updated.

We generally collect personal information directly from you when you:

• join the TrendPorter customer waitlist;
• register interest in testing or pilot participation;
• register interest in driving with TrendPorter;
• submit a retailer or partnership enquiry;
• contact TrendPorter by email or through the Website; or
• otherwise voluntarily provide information to us.

We may also collect technical information automatically when you interact with the Website.

We may use personal information to:

• respond to enquiries;
• maintain our pre-launch customer waitlist;
• provide launch and pilot updates where you have agreed to receive them;
• identify potential participants for testing or pilot programs;
• understand where potential customers are located;
• understand which retailers customers would like to see on TrendPorter;
• communicate with prospective retail partners;
• communicate with prospective drivers when recruitment begins;
• plan and develop TrendPorter’s services;
• operate, maintain, secure and improve the Website;
• investigate misuse or technical issues; and
• comply with applicable legal obligations.

Providing information through an expression-of-interest form does not guarantee participation in a TrendPorter pilot, partnership or driver opportunity.

TrendPorter may send launch, pilot or promotional communications where you have consented to receive them or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.

Australian spam rules generally require commercial electronic messages to be sent with consent, identify the sender, provide contact details and provide a functional unsubscribe facility.

TrendPorter will keep appropriate records of marketing consent where required.

We may disclose personal information where reasonably necessary to service providers that help us operate TrendPorter or the Website, such as:

• website hosting and infrastructure providers;
• database and cloud-storage providers;
• email and communications providers;
• website analytics providers;
• technology and development providers;
• professional advisers; and
• other service providers assisting with the development or operation of TrendPorter.

We do not sell personal information.

We may also disclose information where required or authorised by law.

Some technology, cloud, communications or other service providers used by TrendPorter may store or process information outside Australia.

As TrendPorter’s technology infrastructure is still being developed, the countries in which information may be processed may change.

Where practicable and required by applicable privacy law, this Privacy Policy will be updated to identify relevant overseas locations once TrendPorter’s production service providers have been finalised.

TrendPorter takes reasonable steps appropriate to its stage of development to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically using third-party technology and cloud service providers.

No internet-based service can guarantee absolute security.

As TrendPorter’s operational platform develops, its information security practices will also be reviewed before live customer, payment and driver operations commence.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to manage our relationship or communications with you, and to meet applicable legal obligations.

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate and subject to applicable legal requirements.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

Requests can be sent to:

contact@trendporterhq.com

If you have a question or concern about how TrendPorter has handled your personal information, please contact:

TrendPorter
Email: contact@trendporterhq.com

We will review the matter and aim to respond within a reasonable period.

Where applicable, you may also have rights to make a complaint to the Office of the Australian Information Commissioner (OAIC).

TrendPorter may use cookies or similar technologies necessary to operate the Website and may use analytics tools to understand how visitors interact with it.

Where additional analytics, advertising or tracking technologies are introduced, we will update our privacy information as appropriate.

You can generally control cookies through your browser settings, although disabling some cookies may affect Website functionality.

TrendPorter is still in development and our information-handling practices will evolve as the service develops.

We may update this Privacy Policy from time to time to reflect changes to our Website, technology, services or legal obligations.

The latest version will be published on the Website with the date it was last updated.

A substantially expanded Privacy Policy will be introduced before TrendPorter begins full marketplace operations.

TrendPorter
Melbourne, Victoria, Australia
Email: contact@trendporterhq.com
Website: trendporter.com.au